This document is a complete starting point, but it must be reviewed by a lawyer before publication, particularly because of international sales and the processing of cognitive data.
These Terms and Conditions (the "Terms") govern access to and use of the Neuro Sports Solutions platform ("NSS", "the Platform", "we", "us"), available at neurosportssolutions.com, as well as the neuro-cognitive-motor assessment and training services offered there.
By registering, purchasing a plan or using the Platform, you declare that you have read, understood and accepted these Terms. If you do not agree with them, you must not use the service.
01Service provider
The service is provided by:
- Owner: Franco Pablo Lococo
- Tax identification: 20-23428317-1
- Address: Rivadavia 2067, 3° A, Rosario, Province of Santa Fe, Argentina
- Contact: info@neurosportssolutions.com
02Description of the service
NSS is a digital platform for visual-neuro-cognitive-motor assessment and training. It offers a library of interactive exercises, assessment protocols, results tracking and progress reports.
The service is provided "as is" and remotely, through a web browser. NSS does not deliver physical products and does not provide in-person services through this Platform.
NSS is not a medical device and is not a diagnostic tool. The exercises, scores, profiles and reports are intended for training and performance monitoring. They do not diagnose, do not treat and do not cure any medical or neurological condition, and they are not a substitute for consultation, diagnosis or treatment by a licensed healthcare professional.
If you have a medical, neurological, visual or psychiatric condition, or you are undergoing rehabilitation, consult your treating professional before using the Platform. If you experience any symptom (dizziness, headache, visual fatigue, discomfort), stop using it and consult a professional.
Use of the Platform in rehabilitation or return-to-play contexts must always take place under professional supervision.
03Registration and account
You need to create an account to access the plans. In doing so, you undertake to:
- Provide truthful, complete and up-to-date information.
- Keep your access credentials confidential.
- Notify us immediately of any unauthorised use of your account.
- Not share, transfer or resell your access to third parties.
You are responsible for all activity carried out from your account. We may suspend or cancel accounts in the event of breaches of these Terms.
Minimum age and minors
You must be over 18 to purchase on your own behalf. Minors may only use the Platform — including the NSS Kids programme — under the ownership and supervision of a mother, father or legal guardian, who purchases on their behalf, accepts these Terms and is responsible for the use made of the service.
04Plans, prices and billing
Access is sold through automatically renewing subscriptions, in the formats and at the prices published on the Platform. Prices may be expressed in different currencies.
- Payment processing: payments are processed through Stripe. NSS does not store your full card details.
- Renewal: the subscription renews automatically at the end of each period (monthly or annual) unless cancelled beforehand.
- Taxes: prices may not include taxes, duties or withholdings applicable in your country of residence, which will be added where appropriate.
- Price changes: we may change prices by giving at least 30 days' notice. The new price will apply from the following renewal.
05Cancellation, withdrawal and refunds
Cancellation
You can cancel automatic renewal at any time from your user dashboard or by writing to info@neurosportssolutions.com. Cancellation takes effect at the end of the period already paid for: you keep access until that date and you are not charged again.
Right of withdrawal
If you are purchasing as a consumer:
- Argentina: under section 34 of the Ley 24.240 de Defensa del Consumidor (Argentine Consumer Protection Act No. 24,240), you may revoke the contract within 10 calendar days of entering into it, without giving reasons and at no cost.
- European Union and United Kingdom: you have 14 days to withdraw from the purchase.
To exercise this right, write to us at info@neurosportssolutions.com. We will refund the amount using the same payment method.
Refunds outside the withdrawal period
Outside that period, subscriptions are non-refundable, except in the event of a service failure attributable to NSS or where applicable law requires it. We will assess any claim in good faith.
06Acceptable use
When using the Platform, you undertake not to:
- Share credentials or allow access by unauthorised third parties.
- Copy, download, redistribute, resell or commercially exploit the exercises, protocols or content.
- Reverse-engineer, decompile or extract the Platform's code.
- Use automated systems (bots, scrapers) to access the service or falsify results.
- Interfere with the operation, security or integrity of the Platform.
- Use the service for unlawful purposes or in breach of third-party rights.
07Intellectual property
The Platform, its code, design, brand, logos, texts, the exercise library, the assessment protocols and the methodology — including the Vision Sticks method — are the property of Franco Pablo Lococo or are used under licence, and are protected by intellectual property law.
The subscription grants a limited, personal, revocable, non-exclusive and non-transferable licence of use, solely for the intended purposes. It does not transfer any ownership rights.
Your data and results
The results you generate remain yours. We may use them in aggregated and anonymised form — without identifying you — to improve the exercises and to produce reference norms and service statistics.
08Availability and changes to the service
We aim to keep the Platform continuously available, but we do not guarantee uninterrupted availability. We may carry out maintenance, updates or improvements that temporarily affect access.
We may modify, add or discontinue exercises and features. If a change substantially reduces the service you purchased, we will notify you and you will be able to cancel without penalty.
09Limitation of liability
To the fullest extent permitted by applicable law:
- NSS will not be liable for indirect or incidental damages, loss of profits or loss of data arising from the use of, or inability to use, the service.
- Our total liability is limited to the amount you actually paid in the 12 months preceding the event giving rise to the claim.
- We are not liable for sporting, clinical or rehabilitation decisions taken on the basis of results from the Platform (see the health notice in section 02).
No clause limits any non-waivable rights you may have as a consumer.
10Personal data protection
The processing of your data is governed by our Privacy Policy, which forms an integral part of these Terms.
11Changes to these Terms
We may update these Terms. Substantial changes will be notified at least 15 days in advance by email or through a notice on the Platform. Continued use afterwards constitutes acceptance.
12Governing law and jurisdiction
These Terms are governed by the laws of the Argentine Republic. For any dispute, the parties submit to the ordinary courts of the city of Rosario, Province of Santa Fe, without prejudice to the forum that corresponds to consumers on a non-waivable basis according to their domicile.
Consumers in the European Union retain the rights and forums granted to them by the law of their country of residence.
13Contact
For questions about these Terms:
- Email: info@neurosportssolutions.com
- WhatsApp: +54 9 11 2742-2481