A complete base document, but it must be reviewed by a lawyer before publication. This is especially important here because cognitive results may be considered health data (a special category) and because there is a programme for minors.
At Neuro Sports Solutions ("NSS") we treat your personal data with the care it deserves. This policy explains what we collect, what for, who we share it with and what rights you have.
01Data controller
- Controller: Franco Pablo Lococo
- Tax identification: 20-23428317-1
- Address: Rivadavia 2067, 3° A, Rosario, Santa Fe, Argentina
- Privacy contact: info@neurosportssolutions.com
02What data we collect
| Category | Data | Source |
|---|---|---|
| Identification | First name, last name, email, password (encrypted) | You, when you register |
| Profile | Age or date of birth, sport, level, goals (optional) | You |
| Use and performance | Exercise results, scores, reaction times, accuracy, progress, completed protocols | Generated as you use the Platform |
| Billing | Plan purchased, payment history, country. Card details are processed by Stripe; we do not store them | Stripe |
| Technical | IP address, browser, device, date and time of access | Automatic |
| Communications | Email if you subscribe to the newsletter; enquiries you send us | You |
Exercise results (attention, memory, reaction time, accuracy) describe your cognitive performance. Under applicable law, and especially when use takes place in a rehabilitation or clinical context, they may be considered sensitive data / health-related data and enjoy reinforced protection.
For that reason: we process them with restricted access, we do not sell them, we do not use them for advertising, and we do not share them with third parties except as indicated in section 04. If a professional or institution assesses you through NSS, that professional accesses your results in their capacity as controller or joint controller of the processing.
03What we use your data for and on what legal basis
| Purpose | Legal basis |
|---|---|
| Creating and managing your account; providing the service to you | Performance of the contract |
| Recording results and showing you your progress | Performance of the contract · consent where health data is processed |
| Charging the subscription and issuing receipts | Performance of the contract · legal obligation |
| Support and communications about the service | Performance of the contract |
| Newsletter and updates | Consent (revocable at any time) |
| Security, fraud and abuse prevention | Legitimate interest |
| Statistics and product improvement, using aggregated and anonymised data | Legitimate interest |
We do not sell your personal data and we do not transfer it to third parties for advertising purposes.
04Who we share it with
Only with the providers needed to deliver the service, acting as data processors:
- Stripe — payment processing and billing.
- Hostinger — web hosting and database.
- Google Fonts — when the site loads, the typefaces are requested from Google servers, which involves transmitting your IP address.
- Your institution or professional, if you access NSS through a club, centre or professional managing your assessment.
- Authorities, where there is a legal obligation.
International transfers
Some providers are located outside your country of residence. Where the law requires it, those transfers are covered by standard contractual clauses or other valid mechanisms.
05How long we keep it
- Account and results: for as long as your account is active.
- After you cancel: up to 12 months, in case you want to reactivate it; after that they are deleted or anonymised.
- Billing data: for the period required by tax law (in Argentina, generally 10 years).
- Newsletter: until you unsubscribe.
06Your rights
You may exercise your rights at any time to:
- Access — find out what data we hold about you.
- Rectification — correct inaccurate data.
- Erasure — ask us to delete it.
- Portability — receive your data and results in a reusable format.
- Objection and restriction — object to certain processing.
- Withdrawal of consent — without affecting the lawfulness of processing carried out beforehand.
Write to us at info@neurosportssolutions.com. We will reply within the statutory time limits (10 calendar days in Argentina for access requests; 1 month in the EU).
Complaints: in Argentina you may complain to the Agencia de Acceso a la Información Pública (AAIP, the Argentine data protection authority). In the European Union, to the supervisory authority of your country.
07Minors and NSS Kids
The Platform is not intended for minors to purchase on their own. The NSS Kids programme is always purchased and managed by a mother, father or legal guardian, who:
- Is the account holder and accepts this policy on the minor's behalf.
- Gives consent for the processing of the minor's data, including their results.
- May access, rectify or delete that data at any time.
If we detect that a minor has registered without their guardian's authorisation, we will delete the account and its data.
08Cookies and similar technologies
We use only what is essential for the site to work:
| Type | What for | Requires consent? |
|---|---|---|
| Technical / session | Keeping you logged in and securing the form | No (they are necessary) |
| Payment | Stripe uses them to process payment and prevent fraud | No (they are necessary) |
| Analytics / marketing | Not currently used | Yes — they will require your prior consent |
Those tools do require prior consent in the European Union. Before installing them, a real cookie banner must be added (one that blocks the script until the user accepts) and this table must be updated.
09Security
We apply reasonable technical and organisational measures: encrypted connection (HTTPS), passwords stored using hash functions, restricted access to the data and backups. No system is infallible; in the event of a security incident affecting your data, we will notify you in accordance with applicable law.
10Changes to this policy
We may update this policy. If the changes are substantial, we will notify you by email or through a prominent notice on the Platform, at least 15 days in advance.
11Contact
- Email: info@neurosportssolutions.com
- WhatsApp: +54 9 11 2742-2481